Your privacy matters
Privacy Policy
Effective Date: November 3, 2026
Lone Star Glass and Gutter is a family owned window and gutter cleaning business in Fort Worth, Texas. We respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
1. Information We Collect
- Website forms: your name, email address, phone number, service address, how you heard about us, and details about the service you need.
- Website chat: your name, phone number, email address, and any messages you send through our chat window.
- Phone calls and text messages: your phone number, the content of your messages, and information you share about your home and service needs.
- Technical information: basic information such as browser type, device type, and pages visited, collected through cookies and similar technologies.
2. How We Use Your Information
- To respond to your questions and provide free estimates.
- To schedule, confirm, remind you of, and update you about appointments.
- To provide customer support and follow up on our 30-day satisfaction guarantee.
- To send occasional promotional messages, only where you have given consent.
- To improve our website and services, and to comply with legal obligations.
3. How We Store and Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or destruction. Access is limited to people who need it to serve you. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
4. Third-Party Service Providers
We use trusted third-party service providers to operate our website, chat, phone, email, and text messaging, and to help with scheduling and customer service. These providers may process your information only to perform services on our behalf and are not permitted to use it for their own purposes.
5. Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and phone numbers collected for SMS communications are not shared with any third parties or affiliates for their own marketing or promotional purposes. Information may be shared with subcontractors who support our services, such as customer service providers. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information when required by law, such as in response to a subpoena or court order. We do not sell your personal information.
6. SMS Consent and Opt-Out
We send text messages only to people who have explicitly opted in. Messages may include appointment reminders, estimate and service updates, alerts, and occasional promotions. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance. For full details, see our Terms of Service.
7. Cookies
Our website and chat window use cookies and similar technologies to remember your preferences and keep the site working well. You can disable cookies in your browser settings, but some features, such as chat, may not work properly.
8. Your Choices
You may ask us to access, correct, or delete your personal information, or withdraw consent to marketing messages, at any time by contacting us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or your information, please contact us:
Lone Star Glass and Gutter
3367 West Boyce Ave, Fort Worth, TX 76133
(682) 309-2829
lonestarglassandgutter@gmail.com